Dissolving Conflicts™

The Preventing & Dissolving Conflict™ workshop is available as an onsite training seminar. Conflict comes in many forms and is all around us. Differing views, opposing views, misinterpreting tone of voice…the causes are endless. Put two or more people together and there will be conflict.

As an organization, conflict in all of its forms will cost you in lowered morale leading to reduced productivity and lowered profit. The good news is you can do something about that. You will benefit from every smoothed relationship and eased communication.

Preventing and Dissolving Conflict™ works from understanding that human beings do differ. And because your team members have different approaches to dealing with each other, we designed Preventing & Dissolving Conflict™ to have multiple tools to select from when dealing with any challenging interaction or relationship. These tools are culled from decades of Bold New Directions’ experience in supervising, coaching and mediating.

Workshop Benefits

What can a course about dissolving conflict do for your workplace? Possibly more than you think. Consider this: Poor communication in the office often leads to conflict. When an employee doesn’t get the right message across, the other party might feel disappointed, confused, or angry. 

Workplace conflicts can also arise when employees come from different cultures and backgrounds or have different priorities. If not resolved, these conflicts can cause employees to collaborate less, impacting their productivity. Unresolved conflicts may also cause employees to leave their jobs (sometimes without notice) or increase absenteeism. Consider enrolling your team in a conflict resolution seminar or workshop to avoid the negative consequences of work conflicts. 

Learning conflict resolution strategies can prevent workplace conflicts or help your team members amicably resolve them. During the workshop, the facilitator discusses the importance of active listening in building trust, strengthening interpersonal relationships and preventing conflicts. Our workshop is designed to improve employees’ communication skills, preventing misunderstandings and ensuring the message is clearly understood. We teach participants or attendees how to identify conflicts, reduce their intensity and resolve them in a healthy way. 

Our Dissolving Conflicts workshop can improve your team members’ emotional intelligence by asking them to reflect on their experiences and helping them become optimistic. Our conflict resolution workshop can help you achieve more emotionally intelligent employees and managers with the essential skills to defuse interpersonal conflicts and keep employees focused on common goals. Those skills include the abilities to:

• Anticipate difficult situations
• Prevent acceleration of conflict
• Deal with hostile & emotional situations
• Improve understanding of causes of conflict
• Expand personal power for effective conflict reduction
• Uncover differing behavioral styles
• Create an attitude of positivity
• Learn how conflict escalates
• Understand how to de-escalate conflict
• Develop a mutual-gains strategy
• Align relationship building with everyday work life
• Operate from R.E.S.P.E.C.T.™ model for success

Who Should Attend the Workshop

• Senior Executives
• Middle Managers & Supervisors
• Team Leaders
• Line Staff

Workshop Materials
Every participant receives a Pre and Post Program Assessment and a Participant Workbook of exercise sheets and handouts.

One Day Training Workshop Options
The Preventing & Dissolving Conflict™ workshop may be offered as a one day training program. Contact us for more information about scheduling a workshop or to discuss your organization’s communication training needs.