Managers don’t just manage processes. They manage people. People have real emotions, hopes, dreams, and fears. This means there will inevitably be times when managers are faced with challenging situations. In addition to dealing with challenges like poor sales and budget cuts, managers also face challenges like employee grievances, interpersonal conflict, and staff turnover. Since every person is different, situations can be unpredictable and motivated by a unique set of factors. Managers will undoubtedly encounter tough situations from time to time, and knowing how to respond can help avoid costly mistakes. Here are a few things managers can do to create an open and supportive environment, even in the face of challenging situations.
Be a Role Model
When your team is faced with challenges at work, all eyes will be on you. Whether it’s budget cuts that are resulting in layoffs, poor performance from the team, or unprecedented challenges like those faced during Covid, your employees will look to your actions as a model for their own. It is important to convey positive energy and optimism, so your employees will remain positive and constructive. Avoid cynical comments and try to frame any challenges as growth opportunities.
Keep in mind that challenges are often the result of worry. Perhaps the company is laying off employees or the last quarter sales are down and this means no bonus. Tough situations can cause employees to act out and get angry simply because they are worried about their job and how they will provide for their family. As a manager, it is important to be empathetic, especially during times of crisis. Check in with your team and offer support.
You might have to deal with a valuable employee leaving the job, or there might be a conflict between team members. Whatever the situation, it is important to take time to listen and understand. Active listening is a powerful tool for showing people that you genuinely care about their feelings. This will also help you better understand your employee’s challenges so you can work to find a productive solution.
Remind your team that challenges are bound to happen but that it provides an opportunity for growth. Speak to your team about the importance of maintaining strength and resilience, even in the face of challenges. Provide opportunities for them to take mental breaks to focus on their health, while also encouraging them to focus on the positives.
Employees thrive when they work for managers who are committed to creating a fair work environment. However, keep in mind that what is fair for one person does not necessarily mean that is fair for everyone else. Since each employee’s situation is unique, it takes a manager who can sense personal needs and respond appropriately. At the same time, managers need to keep company policies in mind and handle situations in a consistent manner.